1st Pick Tutors' Policy & Procedures

Working with your child’s assigned tutor, please arrive at a mutually agreed upon day, time, and place for the tutoring sessions. You should communicate directly with the tutor regarding scheduling and other matters, but feel free to contact the office if you have general questions.
If the student will be more than 15 minutes late for a session, call or text the tutor directly. Tutors are required to wait 15 minutes without notification of delay. Please note that no shows/late arrivals are charged at full fee.
During in-home tutoring sessions, a parent must be present for the entire session.

Please authorize your child’s teacher(s) to share information with the tutor if you desire this to happen.
Your child’s tutor will periodically report to you on progress either in person at the end of a session or in email communication.
Please share any concerns with the tutor directly.

Students are allowed up to two no-charge cancellations per school year for any reason. This includes cancellations for scheduling conflicts, emergencies, unexpected illness, or any other reason. Parents should call the tutor directly and give as much notice as possible. Tutors may try to reschedule sessions at another time during the week if schedules allow. Further cancellations after two will be charged. Cancellations will be noted on your end-of-the-month invoice.
Same-day cancellations must be made by phone to your tutor’s cell phone.
Tutors are also expected to have minimal cancellations. Tutors taking vacation will notify parents in advance.
Please inform your tutor well in advance if school holidays or teacher workdays will necessitate the cancellation of a tutoring appointment. Many of our tutors are available to work over holiday breaks, so they will want to know your intentions.
In the event of inclement weather, we will follow the lead of Pitt County Public Schools on closings and delays. Please call your tutor directly if you have any doubts about your tutoring appointment.